Customer Service Representative

Reading, PA 19604
Full-time


Want to be a part of the brand that is the Choice of Champions? Take your career to the next level and join Elite Sportswear’s Omni Cheer division! If you are looking for an exciting employment opportunity with a growing, team-oriented company, you’ve come to the right place.

We are looking for a Customer Service Representative to join the Elite Team in our Gym department in our Reading, PA office. Currently, this full-time position will be assigned as Work from Home until further notice. However, you may be asked to come into the office in Reading, PA as needed. Local candidates only please.

Summary:

Responds to customer inquiries via phone and email by providing accurate information in a professional and courteous manner.

Responsibilities:

  • Answers incoming phone calls through Talkdesk and respond to emails by utilizing our internal systems to provide accurate information
  • Assists customers with questions about status of orders and product questions
  • Answers questions about sales and online promotions
  • Processes stock order received via phone, fax, or email by entering the order on the company website or ERP system
  • Completes appropriate forms for quote requests
  • Contacts customers when additional information is needed to fulfill an order
  • Reviews and processes returns for stock orders or quality control
  • Supports other departments when needed for special projects
  • Makes outbound calls and document information for departmental call projects
  • Performs other duties as assigned

Qualifications:

  • Must have excellent written and verbal communications skills
  • Excellent phone etiquette and demeanor
  • Previous Customer Service experience is a plus
  • Must be proficient with Microsoft programs (Word, Excel, Outlook)
  • Ability to learn in a fast-paced environment
  • Regular and predictable attendance and punctuality
  • Manual dexterity of fingers for typing

We have a great benefits package including a variety of options for medical, dental, vision, life insurance, accident insurance, critical illness, pet insurance, paid time off, training and professional development opportunities, 401k with company match, and much more!

Equal Opportunity Employer

This employer participates in e-Verify.

Go to all jobs