Our thoughts are with you, your family members and friends dealing with the impact of the COVID – 19 pandemic. To further protect our team members and communities from the spread of COVID-19, under the direction of state agencies we have temporarily closed our manufacturing and production and distribution facilities. However, we have remote teams available to assist our customers during this time.
We are monitoring the fluidity of the situation and working closely with the local government to ensure that we can return to full capacity as early as possible. Meanwhile, our customer engagement team is available to respond to any questions or concerns at email@example.com / (800) 345-4087
And like always, we are here for you!
We invite you to browse our website for ideas and inspiration and to engage with us on social media for some fun at-home activities.
For our coaches, programs, and dealers: our team is ready to serve you and help you plan for your future. This is still a great time to start thinking about practice wear, pro shop gear, and leotards for next season. Artwork is always free!
We will get through this unprecedented time, and we will come out strong, TOGETHER.
GK / GK Cheer / Omni Cheer / Dolfin
- What happens to orders still in production?
Production and distribution is paused and will resume as soon as we are able. If you have a question about the status of your order, please contact our Customer Engagement team at firstname.lastname@example.org / (800) 345-4087. Thank you for your patience.
- When will you be taking orders again?
We are currently taking orders. You can submit orders through a representative or you can submit your order online at gkelite.com. Please note, in-stock orders will ship once our distribution center is operational.
- If you miss my delivery and I cannot use the product, what happens?
We apologize for the delay and any frustrations around a missed delivery. Please contact our customer engagement team at email@example.com / (800) 345-4087 for assistance.
- Can I change or cancel my order?
To inquire about a cancellation for a recent order, please contact our Customer Engagement team at firstname.lastname@example.org / (800) 345-4087.
- How can I check the status of my order?
At this time, production and shipping has been paused.
Please contact our Customer Engagement team at email@example.com / (800) 345-4087 for assistance.
- When will you be shipping again?
We are working closely with our local government to become operational as quickly as possible. At this time, we’re unable to provide estimates on when we can resume shipping. We will be monitoring the situation and updating our customers accordingly.
- Can I place an order by phone?
Yes, our team can place new orders or artwork requests. Please note our production and distribution facilities are temporarily closed so we are unable to provide an estimated ship date at this time.
- Can I still return an item/order?
Due to continued concerns about the coronavirus, we have extended the return window to May 15, 2020 for all purchases made between February 15, 2020 and March 31, 2020. Please note that we are unable to accept return deliveries. Any items that are still in transit will either be held by the carrier or returned to sender. Items that were already received but not yet processed will be held in our warehouse until our distribution center reopens.
- What about my Risk Free Account?
We are not taking Risk Free orders at this time and we have suspended automatic replenishment. If you currently have a Risk Free box, please contact Customer Engagement to discuss options.
- Can I submit requests for quotes?
Our team is ready to serve you and help you plan for your future. This is still a great time to start thinking about practice wear, pro shop gear, and leotards for next season. Artwork is always free!